Customer Support That Moves as Fast as You Do

Great technology is only as good as the support behind it

Support Designed for Real-World Healthcare Environments

Healthcare doesn’t pause, and neither do we. Our customer support team is built to meet the speed, reliability, and precision your environment demands. Whether you need troubleshooting assistance, workflow guidance, or best practice recommendations, we’re here to help you get the answers you need — fast.

Our team is powered by Zendesk, a secure, industry-leading platform that ensures every request is tracked, prioritized, and resolved with transparency and care.

MULTIPLE WAYS TO CONNECT WITH THE SUPPORT YOU NEED

1

SELF-SERVICE KNOWLEDGE BASE

24/7 access for quick answers. Find step-by-step guides, video tutorials, and best practices. Designed to help you solve issues and stay productive.

2

IN-APP SUPPORT WIDGET

Submit requests directly within the application using our integrated support widget — no switching tabs, no lost momentum.

3

EMAIL OR PORTAL SUBMISSIONS

Prefer direct outreach? Submit a ticket through our customer support portal or by email, and our team will respond promptly.

Our Support Process: Simple and Transparent

Step	What Happens
Submit a Request	Reach us via email, portal, or the in-app Support Widget.
Ticket Creation	Zendesk instantly logs your request and routes it to the right specialist.
Rapid Review	Our team reviews and prioritizes your request, responding often within minutes based on urgency.
Ongoing Communication	We track the full conversation history to keep responses informed and efficient.
Complete Resolution	We stay engaged until your issue is fully resolved — and we follow up to make sure you’re satisfied.

Why Bitscopic Support Stands Apart

Fast and Reliable Response Times: We prioritize quick action — because in healthcare, minutes matter.
Expert, Contextual Assistance: Our support team knows the environments you work in and the challenges you face.
Comprehensive Self-Service Resources: Empower your teams with around-the-clock access to searchable knowledge articles and tutorials.
A Customer-First Mindset: We tailor our support to your needs — not a script. Expect personalized service built around your success

NEED ASSISTANCE? WE'RE READY TO HELP.

Whether you’re troubleshooting an issue or looking for best practices, we’re here to support you at every step.

Bitscopic is a healthcare technology company delivering decision-ready data to support clinical, operational, and research excellence. Our interoperable solutions help health systems turn complex data into clear, actionable insights that improve outcomes and accelerate innovation. With a decade of experience in federal and commercial health, we’re trusted by the people making the most important decisions in healthcare.